10 Rules for Customer Care - QA/QC-Construction Ltd

ISO 9001:2000 QUALITY MANAGEMENT SYSTEMS IN THE FAST TRACK (EPC) ENGINEEER, PROCUREMENT & CONSTRUCTION PROJECTS

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10 Rules for Customer Care

1	The customer is an important person and should be treated as such.
2	The customer does not depend on us - we depend on him.
3	The customer is not a hindrance to our work - he is the reason for it.
4	The customer deserves the most attentive treatment we can give him.
5	The customer is not here to argue or match wits with.
6	The customer brings us his needs.
7	It is our job to fulfill those needs.
8	The customer is part of our business.
9	The customer is the person who pays our salary.
10	The must be treated with the greatest respect.